Our services handling sytsem
SERVICE CONFIRMATION
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The confirmation of the land programs is followed by an “hour x hour” detailed service schedule.
This document includes a clear explanation of the transport services, visited sites, museum reservation and references, hotel addresses and contacts, meal menus, food and beverage services, private audiences, private masses, luggage and luggage transport handling, tour escort contacts; other service details
See an example..
PAPER DOCUMENTATION AND CUSTOMISATION
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For the group reservations and tours, we can provide the client logo and customised paper documentation as follows:
- The meeting boards
- The coach boards
- The hotel welcome boards
- The hotel program charts
- The table assignment cards
- The guide naming badges
- The luggage numbering cards
- The evolution forms with the service details
SERVICE FOLLOW-UP
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During the tours in Italy and in Europe, we are in daily contact with our escorts, drivers and guides to follow-up the group , the providers and services
Our company emergency mobile phone number is available 24hrs
We assist the customers in case of document loss, health problems.
REPORTS AND SURVEYS
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For the groups we provide the evoulution forms to control our services and improve the quality.
See an example..